FAQ
A: For the department Purpose statement, please visit our main landing page. To see what services we provide, please visit our Services page.
A: For any computer technology problems contact the IS-HS Service Desk at x48889 or open a Service Desk Incident by using the Service Desk Portal.
A: For Information Security specific forms please visit our Forms & Documents section.
A: Please see Incident Identification & Reporting for help.
A: If the matter is regarding patient information please contact Corporate Compliance. If the matter is regarding departmental/employee concerns please contact HRM.
A: For immediate assistance, please call the IS Service Desk at ext 48889. If you do not require immediate assistance, you can send email to Information Security Services at infosec@llu.edu.
A: Refer to the instructions on the Application Log-In Instructions page.
8. I’m expecting an email from an outside email address, but have not received it. What should I do?
A: See this guide to find and release missing emails that you are expecting.
A: Please refer to our SPAM page for information on SPAM and how to deal with it.
A: Emails containing protected or confidential information have to be encrypted when being sent externally. Each email going outside of the LLUMC email system is scanned for protected and/or confidential data. If the recipient gets an encrypted message, they will have to create an account on our encrypted email system to retrieve the email in question. See our Email Encryption page for more information.
A: Emails containing protected or confidential information have to be encrypted when being sent externally. If you have an email you need to encrypt put [encrypt] in the subject line (including the brackets). If you have a business need to send encrypted emails have your manager contact IS to authorize you. See our Email Encryption page for more information.
12. I am an employee/contractor/consultant, how do I access technology resources from home/remotely?
A: Please visit our Employee Remote Access page for more information.
A: Remote access for vendors is limited to the systems that they support. Please visit our Vendor Remote Access page for more information.
A: Information on Information Services (HS) and Information Security standards and requirements can be found at our Standards & Requirements page.
A: For answers view Personal Webmail Isolation
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