LLUHC Quality Management
Our Purpose
LLUHC Quality Management is a core MSO department which is responsible for oversight of various services for the faculty practice plan, such as quality of care and services, patient safety, performance improvement, implementation of health plan requirements, accreditation, and patient education.
We are a resource to all LLUHC Departments. Our services include:
- Quality Reporting
- Performance Improvement
- Quality, Patient Safety and Patient Education
- Policies and Procedures, Clinical Practice Guidelines
- Patient Relations
- Patient Satisfaction
- Regulatory and Health Plan Contractual Compliance
Our Leaders
- Khadjiha Miller, MPH, CHES, THDC, Director, Quality Management & Patient Experience
- Gayle Everidge-White, Executive Director, Managed Care and Quality Management
- J. Todd Martell, MD, MBA, Medical Director, LLUHC
Contact Information
LLUHC Quality Managment
1782 W. Park Ave Ste 121
Redlands, CA 92373
Phone: (909) 558-6595 or ext. 66595
Fax: (909)558-6596 or ext. 66596
Interoffice Mailing Address
Quality Management
1782 W. Park Ave Ste 121
Redlands, CA 92373
Hours of Operation
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 3:00pm
Our Management
- Roxana Erazo, MAM, Manager, Patient Experience & Patient Education, Quality Management
- Allison Wonoprabowo, MSN, RN, PHN, CNML, Clinical Manager, Quality Management
- Joe M. Torres MBA, MAOL, CSSGB, Manager, Process Improvement, Quality Management
For questions about the LLUHC Quality Management website, please contact Khadjiha Miller ext. 66595.
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