Strategic Program Management Office
Our Purpose
The Strategic Program Management Office (SPMO) is responsible for leading and supporting all automation strategic initiatives, programs, and projects throughout the enterprise that support the mission of LLUH. Our office provides value to LLUH by establishing and leveraging strong governance processes, cultivating the adoption of best practice approaches, and clearly focusing on assessing responsibility and accountability for all programs and projects. Affective governance allows us to move faster, improve our modeling capabilities, be more competitive and excel at partnerships. Identifying the right work at the right time, the right way with the right people allows us to ensure we are doing the work that best aligns with our business strategies, priorities, and needs.
The Solution Services Team, located within the SPMO, assists in facilitating change initiatives within LLUH by defining needs and recommending solutions that deliver value to stakeholders. This is achieved by utilizing Demand Management processes and best practices to analyze requests, identify needs and provide rationale for making a change; while working within the governance process for approval of a new application or solution.
Our Focus Areas:
- automation governance
- project portfolio management best practices and processes
- portfolio management
- resource management
- automation strategic roadmaps across the enterprise
- new solution analysis and discovery (DEMAND MANAGEMENT)
Our Leaders
- Mark Zirkelbach, Chief Information Officer
- Melanie Hanson, Executive Director
Contact Information
Solution Services
11155 Mountain View Avenue (MVP), Suite 218
Loma Linda, CA 92354
Phone: 909-558-3938, ext. 33938
Fax: 909-558-3025 ext. 33025
Staff Directory
Hours of Operation
Monday - Friday: 8:00am - 5:00pm
Our Management
- Darlynn Willy, Director, Business Value
- Fritz Campbell, Manager, Portfolio
- June Sullivan, Manager, Process Improvement
- Daneitra Jordan, Sr. Administrative Assistant
For questions about the Strategic Program Management Office (SPMO) website, please contact Daneitra Jordan.
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