Service Desk
Our Purpose
The Mission and Purpose of the Service Desk is to be the first point of contact and provide technical support for IT related questions and issues. The Service Desk is staffed 24/7 with technically skilled employees. We provide customer centric support to our customers, employees, and business partners to ensure technical issues are addressed as quickly as possible.
Our Commitment
We are committed to support of our customers, employees and business partners in a professional and efficient manner. To build open and honest relationships with communication. To provide timely response and resolve a high percentage of issues at first contact. The Service Desk follows IT industry best practices for Customer Service, Incident Management, and Request Management. We commit to do our very best to add value to our employees and customers.
Service Desk Spiritual Mission
The Service Desk team strives to connect with our customers in a way which allows us to understand their support needs. To display the values with each interaction. To build positive relationships with our customers, employees, and business partners as we support services and technology.
Service Lines
- Customer Service and Communication
- Incident Management
- Request Management
Our Leaders
- Mark Zirkelbach, Chief Information Officer
- Melanie Hanson, Executive Director
Contact Information
Service Desk
11175 Mountain View Drive, Suite G
Loma Linda, CA 92354
Phone: 909-558-8008 or Ext. 48889
Hours of Operation
Hours: Mon-Sun 24/7 including holidays
Our Management
- Donna Karlin, Director of Client Services
- Richard Bridges, Manager
- Jeff Mora, Manager
notification_important One Portal Maintenance
We’re cleaning up One Portal and removing outdated content to improve your experience. For more info or help, contact us.
