Complaints
Complaints regarding breaches in confidentiality are normally submitted when a patient feels that their privacy has been violated.
If you or your patient feels that their privacy has been compromised, complaints can be reported in the following ways:
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Directly to your supervisor/department head or administrator and
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To the Compliance Department:
LLUH Support Services building
101 East Redland Blvd., Suite 1400
San Bernardino, CA 92408 -
909-651-4200 or x14200
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Compliance Reporting Line ("Hotline") at 800-249-9953
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Compliance Department fax number at 909-651-4213
Where should I report an information security incident?
If you become aware that an incident has occurred, you must report it immediately to the appropriate areas listed below:
- If the incident is computer or system related (e.g. computer virus, installation of unauthorized software, etc.), contact the Service Desk at 909-558-8008 or ext. 48889).
- If the incident concerns unauthorized disclosure or use of ePHI, contact the Office of Corporate Compliance at 909-651-4200 or ext. 14200 or submit a report online via the Report of Concern form.
- If you are unsure as to whom you should report an information security incident to, please contact the Office of Corporate Compliance.
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