FAQ

Other FAQ

1. Where are the LLUHC Policies and Procedures located?
   A: They are located on Policy Tech Log in
2. When and how to complete an event report be submitted?
   A: Should an unexpected event cause injury - or has the potential of causing harm to a patient or a visitor.
   • The event form is CONFIDENTAL; it is legally protected, therefore a copy
     • cannot be given to the patient
     • cannot be placed into patient's medical record
     • cannot be emailed
     • Select the following link to submit an event
3. Who to contact for patient complaints?
   A: Please call our Patient Relations Office at ext. 22802 or 909-558-2802 located in the FMO on the second floor - suite 2000, email LLUHCPatientRelations@llu.edu.
4. What to do if a Health Plan contacts your department for an audit or chart review?
   A: Since we are a large Medical Group, explain that our Quality Management Department will assist them. Transfer the caller to ext. 66595 or they may call Quality Management at 909-558-6595.
5. How does a physician dismiss a patient; what are the proper steps?
   A: This situation can place the physician at risk, and certain steps must be followed.  It's very important to follow the instruction in Operating Policy QM-16. Please contact the Quality Management Department at ext. 66595 for assistance.