Service Departments

Service departments are departments within Loma Linda University Health that provide goods and services to other departments and entities of the organization. Once Service Departments join the Service Portal, they will no longer accept paper requisition forms. Instead, they will utilize the Service Portal within the ServiceNow platform as a comprehensive tool to receive and process electronic Intercampus Requests.

Why are we doing this?

• No more paper requests
• Automated and streamlined approval process
• Consistent and standardized processes
• Ability to perform cost quotes
• Intake monitoring and report capabilities
• Increased visibility of work
• Improved services to our business customers
• Timely billing
• Potential cost and time savings
• Going green to save the planet!

Helpful Links/ Information:

• List of Participating Service Departments (PDF)
• ICR Quote Life Cycle Tip Sheet (PDF)
• Intercampus Request Stages Workflow (PDF)
• Submit an Intercampus Request
• Submitting an Intercampus Request (PDF)
• Submitting an Intercampus Request Tutorial
  

For any questions, please reach out to the department you are requesting services from or the Finance department at lluhfinance@llu.edu.  For any questions or issues related to the Service Portal, please submit a ticket or call the Service Desk at x48889.