FAQ
General
An ICR is an Intercampus Request that is used to request goods or services from other departments within Loma Linda University Health. The Intercampus Requests section within the Service Portal will replace the old paper requisition forms.
You will use an Intercampus Request when you need to request services from any of the participating service departments. View a list of participating departments.
You no longer need to fill out a paper requisition form and send it via interdepartmental mail. You can now submit a request through the Service Portal.
Intercampus Requests are now submitted via the online Service Portal at Loma Linda University Health.
For any questions related to the Intercampus Request Process, please reach out to Service Portal.
Service Departments
If the need is emergent, you can provide services prior to approval.
“Requesting Authorization” takes place first. It is obtaining authorization from the customer for the quoted service you will be providing. “Requesting Approval” takes place second. It is obtaining approval for the price from each cost center owner after the customer has authorized the quote.
Yes, multiple cost centers can be billed in the Service Portal.
You can indicate in ServiceNow that an Intercampus Request is recurring, which will allow periodic rather than one-time billing. You do not need to create a new request for each instance.
It will be automated. Finance will automatically receive all Intercampus Requests that have been billed for that month. There is no need to scan any paper forms or create a spreadsheet of monthly charges for Finance.
Training materials and videos are available on the Education and Training page. You may also email Finance or reach out to Ruben Uriarte at ext. 14881 for any questions you may have.
Depending on the amount of the service being charged, it can go through several levels of approval. These are the different levels that are based off of the approval levels in Oracle.
- Level 1: $10,000 or less (or $2,500 for University) [Cost Center Owner]
- Level 2: Up to $50,000 [Finance]
- Level 3: Up to $100,000 [Vice President]
- Level 4: Board approval > $100,000
Yes, Service Department members can enter an Intercampus Request on behalf of the customer.
For any questions or issues related to the Service Portal, please submit a ticket or call the Service Desk at x48889.
For changes in department, please submit an access request for your team member to be able to process Intercampus Requests in the Service Portal.
For any questions related to the Intercampus Request Process, please reach out to Ruben Uriarte at ext. 14881.
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