October 26, 2022 Service Best Practice Summit
| 8:30 a.m. | Welcome | Jennifer McDonald, Executive Director, Patient Experience |
| 8:35 a.m. | Devotional |
Dilys Brooks, MDiv, BCC, Campus Chaplain
|
| 8:55 a.m. |
State of the System |
Trevor Wright Chief Executive Officer |
| 9:05 a.m. | "Just Culture" Safety, Accountability and the Myth of Line | Dr. James Pappas Associate Chief Medical Officer, Safety/Education |
| 10:05 a.m. | Get Up and Move | Alex J. Castro, PT, DPT Liezl Macale, PT, DPT |
| 10:20 a.m. | Dr. James Pappas | |
| 10:50 a.m. |
Avengers Assembly |
SBP Team |
| 11:10 a.m. | Schwartz Round | Dr. Barbara Couden Hernandez, Director, Physician Vitality Kathy McMillan, Director of Employee Spiritual Care |
| 12 p.m. | Inspire Movement | Alex J. Castro, PT, DPT Liezl Macale, PT, DPT |
| 12:05 p.m. | Celebration of Success | Lyndon Edwards, Chief Operating Officer |
| 12:20 p.m. | Wrap Up and To Do List | Dr. Adrian Cotton, Chief Medical Operations |
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