Perioperative Patient Resource Guide

Perioperative Patient Resource Guide

Local Hotels

Printable PDF of Local Hotels

Local hotels in the Loma Linda area are available to help with accessing medical care.  Some hotels offer a discounted rate to Loma Linda University Health patients.  Ask for rate adjustments at the time of booking.  Some rates decrease further on the weekend.

Community Resources (Housing/Shelter, Home Care Assistance)

Printable PDF of Community Resources

211. This call center provides information on a variety of resources that are free, or low cost health and human services.  It is operated by the United Way of San Bernardino and is available to residences of San Bernardino/Riverside County.

• Patients with Blood Cancers, ask for Information Specialist ☎ 800-955-4572

Inland Caregiver Resource Center: ☎ 800-675-6694

• Age requirement of 60 years or older
• Need assistance with at least 2 activities of daily living
• Live within covered geographical area
• Availability depends on current funding
• Not an ongoing service

Minor Home Repairs: i.e. installation of grab bars, door handles replacement, etc.

Chore: Assistance with heavy house work, yard work and other home maintenance

Adult Day Care: Offer supervised recreational activities, social interaction, nutritious meals and snacks

Transportation: Clients

Homeless Resources

Printable PDF of Homeless Resources

Information regarding options for shelter, health, and social services.

Community Action Partnership of San Bernardino County ☎ 909-723-1500
696 S. Tippecanoe Ave
San Bernardino, CA 92408

Offers multiple forms of assistance to low income individuals and families:

• Food/Clothing
• Bus passes
• Rental Assistance
• Weatherization Assistance
• Motel Vouchers Assistance for the Homeless

211 Call Center

2-1-1 is a toll-free telephone number that will connect people from anywhere within the San Bernardino County area to a 24-hour service that can give them information and referrals for health and social services in their area.

☎ 211 or 888-435-7565

Office of Homeless Services

Serves as the lead agency for the Continuum of Care for the County of San Bernardino

☎ 909-386-8297

Transportation

Printable PDF of Transportation Resources

Listed are some options for transportation services for patients receiving medical care.

Adventist Community Team Services (ACTS)

Transportation to services (age 60+) when registered with ACTS. Limited financial assistance: (not advertised, on a need by need basis only). Must apply first. Located at 24914 Barton Rd. Loma Linda, CA 92354.

☎ 909-796-8357

Building A Generation

Transportation assistance for families with young children ages 0-12 years old.  Call to make an appointment with a Case Manager. Located at 932 W. Cypress Ave., Redlands, CA. 

☎909-793-8822

Highland Senior Center

The Transportation Assistance Program provides seniors with transportation to their doctor appointments, pharmacy and grocery store.  Volunteers pick up the client, take them to their appointment, wait for them, and return them to their residence.  Charge is $.30/mile from the client's residence to the destination and return.  Clients must be 60 years of age.  No wheel chairs. Walkers are OK. Located at 3102 Highland Ave, Highland, CA.

☎909-862-8104

Click Forms, then scroll down to the UM/CM section and click on Transportation Requests Form (Hospital) PDF file.
Inland Empire Health Plan (IEHP)

Uber and/or Lyft

IEHP (Inland Empire health Plan) has a contract with Lyft or UBER. Daytime transportation is provided as previously arranged by patients.

☎ IEHP Member Services at 1-800-440-4347/1-800-718-4347 (TTY) M-F, 8am-5pm.

Ronald McDonald House

A non-profit organization with a Loma Linda location that provides a place for families who live at a distance, to stay while their child is in the hospital or receiving ongoing medical care.  They offer comfort, care and support to the children and families.

In order to refer a family, they must meet the following criteria:

• The patient must be newborn to 17 years of age, however, 18 to 21 years of age will be considered based on room availability.
• The patient must be currently receiving active inpatient or outpatient medical treatment
• There is no mileage restriction, however, based on the number of requests, occupancy availability, distance and diagnosis, families that live close to the hospital may experience a longer wait time.

Please Note: A room request does not guarantee a reservation, all efforts are made to accommodate everyone. Same day requests are welcome. The Room Referral must come from the Loma Linda Children’s Hospital social worker.

The following criteria will be discussed with the family:

• California Children’s Services Eligibility and any possible assistance with the daily room contribution.
• A valid, non-expired photo identification for any adult, over the age of 18, staying at the Ronald McDonald House.

Ronald McDonald Check-In Brochure

☎ 909-747-1200

LLUH Case Management/Social Work

The social work/case management department is a resource primarily available to the Inpatient population.  Assistance requires an interview and evaluation of patient resources and verification of need.  Contact specific units to discuss possible resources that may be available.

Social Work Website

Suicide and Behavioral Health Resources

Printable PDF of Suicide and Behavioral Health Resources

• For psychiatric emergencies (same day needs) the link below takes you to the San Bernardino County contact information for the Crisis response teams and crisis walk-in clinics or call 911.
  http://www.sbcounty.gov/dbh/CrisisServices/crisis.asp
• If it is not an emergency, but the person may need an assessment to see if they meet outpatient criteria for chemical dependency or mental health services and have insurance the appointment may be scheduled by calling the following numbers for Loma Linda University Behavioral Medicine Center Located at 1710 Barton Road, Redlands, CA 92373  Phone: 800-752-5999 or 909-558-9275
• Additional resources and contact numbers for the Loma Linda University Behavioral Medicine Center: 
  • Outpatient Services: 909-558-9500
  • Youth Partial Hospital Program: 909-558-9113
  • MEND Program: 909-558-9556
  • Eating Disorder Program Adolescent/Adult: 909-558-9112
  • Substance Use and Recovery Program: 909-558-9277
  • Adult Partial Hospital Program: 909-558-9112
• Here are some other helpful numbers for additional resources:
  • Alternatives to Domestic Violence 800-339-7233
  • Child Abuse Hotline 800-827-8724
  • Community Crisis Hotline 800-603-4673
  • Youth Crisis Hotline 800-448-4683
  • San Bernardino County Sexual Assault Services 909-335-8777 or 800-656-4673
  • 24 hour Crisis Hotline (website information below): http://www.suicidepreventionlifeline.org/
  • By calling 1-800-273-TALK (8255) you’ll be connected to a skilled, trained counselor at a crisis center in your area, anytime 24/7.
    • If you feel you are in a crisis, whether or not you are thinking about killing yourself, please call the Lifeline.
    • People have called us for help with substance abuse, economic worries, relationship and family problems, sexual orientation, illness, getting over abuse, depression, mental and physical illness, and even loneliness.
    • When you dial 1-800-273-TALK (8255), you are calling the crisis center in the Lifeline network closest to your location.
    • After you call, you will hear a message saying you have reached the National Suicide Prevention Lifeline.
    • You will hear hold music while your call is being routed.
    • You will be helped by a skilled, trained crisis worker who will listen to your problems and will tell you about mental health services in your area.
    • Your call is confidential and free.
• CARES Line (Community Access, Referral, Evaluation and Support Line) provides information and referrals for Medi-Cal beneficiaries seeking Mental Health Services.
  • Call: 800-706-7500. For immediate assistance, please call the Provider Support line at 951-358-7797
• Crisis Text Line
  • Crisis Text Line is free, 24/7 support for those in crisis
  • Text 741741 from anywhere in the US to text with a trained Crisis Counselor

Ethics Committee

Ethics consultations can be of assistance with complicated, potentially emotionally charged medical decisions.   The ethics team can provide a third party objective evaluation and offer options to family’s and the medical team.

Ethics Committee One Portal Page

☎ To request a clinical ethics consultation please call 909-558-4000 and ask the operator to connect you with the covering clinical ethicist.

Clinical Ethics Consultation Service

Loma Linda University Health has offered prospective consultation to assist patients, families and professionals on matters with ethical implications at no cost to the patient or insurance company. Consultations may be sought at any of the hospitals or clinics affiliated with Loma Linda University Health. They are provided by trained and experienced clinical ethicists and may be requested by anyone involved in the care of a particular patient.

Issues that often lead to ethics consultation include:

• decision-making for a patient without family,
• decisions about limitation of treatment,
• interpretation of written advance directives (Durable Powers of Attorney for Healthcare, Living Wills),
• instances when it is not clear if the patient has capacity to make his or her own treatment decisions,
• management of infants born with life-threatening anomalies,
• resolution of conflict about treatment decisions,
• and many other issues.