Our Services
- Information / Way Finding / Escorting for guests, visitors, and staff
- Wheelchair assistance
- Surgery patient check-in for Pre-Op
- Surgical patient information for waiting families
- Pager assignment to families of surgery patients
- Guest assistance with taxi service
- Information regarding local hotels and restaurants
- Shower services (for parents of pediatric patients only)
- Laundry room services (for parents of pediatric patients only)
Our Locations
- Children's Hospital Lobby
- CH 2nd Floor Welcome Desk
- East Campus Hospital Lobby
- Emergency Department
- Grand Hallway Welcome Desk
- Hospitality Lounge
- Medical Center Lobby
- Surgical Hospital
Our Leaders
- Jennifer McDonald, Executive Director, Patient Experience
- Annette Moses, Director, Hospitality Services/Valet/Gift Shop/Volunteer Services
- Jackson Castro, Supervisor, Hospitality Services
- Renee Perez, Supervisor, Hospitality Services
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Contact Information
Email: HospitalityServices@llu.edu
| Children's Hospital Information Desk |
ext. 88001 |
| CH 2nd Floor Welcome Desk |
ext. 51414 |
| East Campus Hospital Information Desk |
ext. 66690 |
| Emergency Department |
ext. 55333 |
| Grand Hallway Welcome Desk |
ext. 51141 |
| Hospitality Lounge |
ext. 55111 |
| Medical Center Information Desk |
ext. 43110 |
| Surgical Hospital Guest Services |
ext. 55055 |
Hours of Operation
Children's Hospital Information Desk:
Monday through Friday: 5:00 a.m. - 9:00 p.m.
Saturday and Sunday: Closed
CH 2nd Floor Welcome Desk:
Monday through Friday: 5:00 a.m. - 9:00 p.m.
Saturday, Sunday and Holidays: Closed
East Campus Hospital Information Desk:
Monday through Friday: 5:30 a.m. - 8:00 p.m.
Saturday: Closed
Sunday: 10:00 a.m. - 8:00 p.m.
Emergency Department Host:
7-days a week: 7:00 a.m. - 4:00 a.m.
Grand Hallway Welcome Desk:
Monday through Friday: 5:00 a.m. - 9:00 p.m.
Saturday, Sunday and Holidays: 8:00 a.m. - 9:00 p.m.
Hospitality Lounge:
Monday through Friday: 11:00 a.m. - 7:30 p.m.
Saturday, Sunday and Holidays: Closed
Medical Center Information Desk:
Monday through Friday: 5:00 a.m. - 9:00 p.m.
Saturday and Sunday: 8:00 a.m. - 9:00 p.m.
Surgical Hospital Guest Services:
Monday through Friday: 4:45 a.m. - 6:00 p.m.
Saturday and Sunday: Closed
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