Our Services

Account support:

• Request a password reset
• Request an account for someone
• Request access to an application or resource
• Update contact or personal information

Computer Support  

• Request new computer
• Request new software
• Request additional equipment
• Troubleshoot problems
• Move computers or equipment
• Configure computer to be accessed via VPN
• Request training
• Request temporary/loaner equipment

Network Help

• Connect to wireless
• Connect office computer
• Troubleshoot network problems

Mobile Support

• Add email to mobile device
• Connect mobile device to wireless
• Configure VPN on mobile device
• Manage university owned devices (such as iPads)
• Request training

Event Support

• Request help with attendance tracking
• Request help with event badging
• Request temporary network availability in specific areas

Collaboration support

• Learn about Office365
• Learn about Online/Video meetings (Zoom)
• Learn about meeting management
• Learn about SharePoint
• Learn about digital forms and workflows (Nintex)
• Learn about online surveys (Qualtrics)

Application support

• Troubleshoot an issue with an application (Email, Banner, etc)
• Request analysis for new software implementation
• Request training for a specific application
• Help with Outlook/email
• Help with digital signage
• Request software or application updates
• Request help with concur