FAQ
- Who do I contact if I have questions about Staffing and Scheduling?
A:If you are an employee and have questions about your schedule, contact your Supervisor or Scheduler (ex. Charge Nurse, Shift Coordinator, Nurse Manager, etc.)If you are a Charge Nurse, Nurse Manager, Shift Coordinator, Supervisor, Scheduler, Staffer, Clinical Educator, or provide daily maintenance support, open a ticket through the Service Portal.
- I keep reading that if I have questions I should talk to my supervisor or staffer. I don't have a "supervisor". What about SCRNs?
A: Nursing terminology equivalents (examples):- Supervisor = Charge Nurse, Nurse Manager, Clinical Director, Area Supervisor, Department Manager/Director, the person who approves your paid leave requests and timecard
- Scheduler = Charge Nurse (in their supervisory capacity)
- SCRN = team leader (the charge nurse usually does this daily patient care job), and some unit secretaries
- How can I let the staffing office know I want to work an extra day?
A: If you want to let your staffing office know that you want to work an extra day, you have two options:- During Self Scheduling you can indicate your desire to work extra by making yourself “Available” to work. Four Activity Codes exist for this purpose: Avail (Available), Avail D (Available Day), Avail E (Available Evening), and Avail N (Available Night).
- During the current schedule period, you can search for open shifts and enter a Request to Work
- I am a Staffer and need to track the calls I make to employees. How can I do that?
A: You will use non-productive Activity Codes like: NA (No Answer), LM (Left Message), or NO (Will Not Come In) that have been built to track calls so that they are visible on the scheduling screen. These codes are also visible on the employee’s schedule screen. You may also add Wrong # if you attempt to call an employee and reach an incorrect number. If you need to add a new non-productive Activity Code, please request this through the Service Portal - How do I update an employee’s phone number in the system?
A: Employees must update their own phone numbers in LLEAD. Once updated in LLEAD, numbers will download to Staffing and Scheduling. LLEAD is accessible from any computer with internet access. Additional instructions - Can I access Staffing and Scheduling from home?
A: Yes, you can access Staffing and Scheduling from home*. Please see the how to guide for additional information, including the off-campus URL and compatibility guide.
*Ability to access the staffing and scheduling module is subject to browser compatibility. - Can staff sign up at any time for available shifts?
A: Some departments may assign its employees to a self-scheduling group, which will rotate self-scheduling each schedule period. To determine if you are assigned to a group or for more information, refer to your supervisor or scheduler. Self-scheduling instructions. - On occasion, some of my employees are unable to self-schedule. What would cause this?
A:
- Verify whether the employee is assigned to a self-schedule group. This must be done for every new employee hired or transferred to the department. Refer to your training materials for instructions.
- Some profiles require a station in order for an employee to be considered “qualified” to work them. In these cases, the department must assign the required station(s) to the employee before they can self-schedule. Refer to your training materials for instructions.
- My employee’s rotating schedule/core schedule is not populating on the Schedule.
A:The most common reason a rotating schedule stops working is that the employee had a recent job code change (ex. the employee changed from UN to FTB or from a CNB to a CNC). The employee’s rotating schedule will need to be updated to reflect the current job code in order for it to be run successfully. The Schedule Audit Report can also be used to help determine the issues preventing the schedule from populating as expected.If you or an employee are experiencing issues and it has been confirmed that the employee is assigned to a self-schedule group, station(s), and the rotating schedule has been updated, please submit an incident through the Service Portal.
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