Customer Service Training
*Workshop also available. Please contact (909)651-5017 for registration.
Dealing with Difficult Patients
Dealing with Difficult People
Additional Training
Patient Wait Time Training Powerpoint
If Air Travel Worked Like Health Care
Service Coaching
The goal of service coaching is to point out what the employee is doing right so they will know what behaviors to continue.
Service Coaching Training Powerpoint
Service Coaching Observation Form - Face to Face
Service Coaching Observation Form - Phone Call
Call Center Management Support Services
Consulting services scheduled upon request for call center customer service; call handling effectiveness, new call center agent training, ergonomics and ACD productivity.
Click to view the service agreement. Contact Rick Grable for more information at ext. 87015.
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