New translation system ‘Voyce’ coming in early 2023

Appropriately and clearly communicating with our patients and families is essential to how we provide safe and effective patient care. Per policy, healthcare information must be communicated plainly in a language or mode that can be understood by the patient or surrogate decision-maker. LLUH in its commitment to meet the above goal will transition to the translation service, Voyce, beginning in early 2023. The in-house Spanish and American sign language interpreters as well as in-house document translation service is not changing.  

Voyce will operate and have the same workflow as the current system. Existing iPads on wheels will be replaced in a phased approach throughout our organization, and there will be no downtime during this change. All users will have access to a short 5-10 min in-service when the new machine is replaced in your area. 

The new system will allow us to continue to streamline communication between caregivers and our patients, and provide future opportunities in Spring of 2023 for integration with EPIC, provide 3-way calling, and interpretation during video visits. 

You can watch this brief video to familiarize yourself with the Voyce system.

For questions, please contact Cristian Tran at criscianetran@llu.edu.