Introducing: LLUH Smiles

Patient Experience and Loma Linda University Health is proud to unveil the institution-wide initiative Loma Linda University Health Smiles. This re-optimization of our G.R.E.T.E model is a friendly reminder to smile and warmly greet each other and visitors on our campus.

G – Greet with kindness
R – Recognize and introduce
E – Explain purpose
T – Time: provide timeframe
E – Engage and invite response

For more information, please visit the Patient Experience One Portal page.